Desktop Support Engineer (Contract) - Bali, Indonesia

Join Alphaeus Pte. Ltd. as a Desktop Support Engineer on a yearly renewable contract in the vibrant heart of Bali! This is a fantastic opportunity for IT professionals to provide top-tier technical support in a dynamic, fast-paced environment. With a competitive salary of Rp 42,000,000 - Rp 51,600,000 per bulan, you'll be part of a team dedicated to ensuring seamless IT operations for our clients across Bali.

At Alphaeus Pte. Ltd., we pride ourselves on delivering exceptional service and innovation. As a Desktop Support Engineer, you'll be at the forefront of troubleshooting and resolving technical issues, ensuring our clients' systems run smoothly. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be working in a beautiful and inspiring setting.

Daily, you'll handle a variety of technical issues, from hardware and software problems to network connectivity. You'll work closely with our team to implement solutions that enhance our clients' productivity and satisfaction. This role is perfect for those who thrive in a challenging yet rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware and software issues promptly.
• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Troubleshoot and diagnose network connectivity problems.
• Assist in the deployment and maintenance of operating systems and applications.
• Document technical issues and solutions for future reference.
• Collaborate with the IT team to implement and maintain IT infrastructure.
• Ensure compliance with IT policies and procedures.
• Stay updated with the latest technology trends and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in desktop support or a similar role.
• Proficient in using tools like ServiceNow, Jira, and other IT service management software.
• Familiarity with Windows and macOS operating systems.
• Knowledge of networking concepts and protocols.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Desktop Support Technician are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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